DataLocker Professional Services are designed to meet the unique needs of your DataLocker Solutions. Our Professional Services team of industry experts can help with initial planning, strategic consultations, comprehensive implementation or integration designs, and ongoing support and solutions training. We will provide a Scope-Of-Work (SOW) associated with your use cases in detail.
ADVANTAGES OF PROFESSIONAL SERVICES
We will work with you to manage, configure, test, and deploy in your environment, getting you up and running faster than you could ever do on your own.
We will work directly with you and third-party vendors to assure those other solutions are appropriately integrated and functioning with your DataLocker Technology.
We will help you assess, iterate and improve your organization’s data security policies and procedures with DataLocker Technology using best practices from years of experience with other integrations.
To ensure you get the most out of our solution, DataLocker will assist in training administrators and users.
DEPLOYMENT SERVICES PACKAGE
Painless and Easy. On board your team and organization with our Deployment Services Package. Let us do the heavy lifting.
- SafeConsole execution – best practices
- Policy and admin role customization
- Basic training on device/user management
- Direct contact with a Sales Engineer
SafeConsole Enterprise features such as SSO, API, and SIEM integrations will be scoped and priced individually.
PHASES OF PROFESSIONAL SERVICES
We follow a four-phase approach to implementing your solutions.
PHASE 1 - DISCOVERY + DEFINITION
We listen to your team’s needs and work with you on the best design to fit your organization. A detailed requirements document will be created for sign-off.
PHASE 2 - SOLUTIONS SETUP + INTEGRATION
A dedicated DataLocker Sales Engineer will work with your team to efficiently and effectively set up your production-ready policies, settings, and third-party integrations.
PHASE 3 - TESTING FOR PRODUCTION + INTERNAL DOCUMENTATION
Our guideline is to detail the user, admin, and support processes of DataLocker Solutions. This will include documenting processes and testing to allow standardization of methods, definitions, accuracy, and usability of DataLocker Solutions. Ultimately, establishing and maintaining a document control system will provide the users with the framework to ensure consistency in form, function, support, and transparency.
PHASE 4 - TRAINING + PRODUCTION RELEASE SUPPORT
A dedicated DataLocker Sales Engineer will work with your team to provide all the resources needed for successfully training users, admins, and technical team members. We will provide dedicated support during the time of production release. This will ensure that any issue or concern is addressed with priority and resolved promptly.