Support

Why can’t I save any files to the DataLocker when using my Mac?

This is due to the currrent Mac OS's lack of write ability for NTFS formatted drives.  The DataLocker comes pre-formatted

Can the DataLocker be shipped internationally?

Yes, it can be shipped internationally however the DataLocker is subject to export restrictions. See below : Export Compliance You

I can’t get my DataLocker to power on

If you are having trouble getting your DataLocker to power on or connect please try the following. The DataLocker comes

How do I boot to the DataLocker drive?

Since the DataLocker Enterprise and DL3 drives have hardware on-the-fly encryption.  Your computer systems will recognize the drive the same

How do I attached an external AC adapter to the DataLocker DL2?

You may use an External AC Adapter to use with the DataLocker DL2 drive.  Some older system cannot provide adequate power

Why do I get this message: “Hi-Speed device was connected to a Non Hi-Speed USB hub?”

The DataLocker is a USB 2.0 device and your USB port is not USB 2.0. You can still use the

What is your warranty policy?

DATALOCKER WARRANTY LIMITED DEVICE WARRANTY. DataLocker warrants our products to be free of any defects in materials or workmanship that

What operating systems does the DataLocker support?

Because the DataLocker is platform independent and does not use any software or drivers, it can be used on virtually

What is your return policy?

We offer an unconditional 30 day money back guarantee.  If for any reason you are not satisfied with the DataLocker

How is my data secured and encrypted?

The DataLocker is secured with our patented authentication panel and then the drive is fully encrypted with 256 bit AES

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