Support

Why can’t I save files to my DataLocker while using Vista?

Microsoft Vista requires that you grant administrative permissions for the use of any external hard drive. Here is a step

Why does my DataLocker power off unexpectedly?

Make sure you do not have Windows USB port power save option turned on. Turning off a USB port's power

What is the factory preset password?

The initial default password is "000000"

Will the DataLocker run under Vista 64-bit?

Yes, the DataLocker does not depend on the operating system for any security processes.  It will run under any operating

Why isn’t my firmware or master password utility working on Vista?

You must run the firmware and Master Password update tools as an "Administrator" in Windows Vista.  To do this, simply

Can I use the DataLocker with a Mac and Windows system without changing the drive format?

No, you will not be able to fully use the Datalocker drive with it's default NTFS filesystem on your Mac.

What are FAT32 and NTFS drive formatting?

The DataLocker comes preformatted in the NTFS format due to its superior performance, support and capabilities for high capacity hard

What is the “Change Encryption Key” function?

The "Change Encryption Key" function is used to generate a new AES encryption key.  This is useful for redeploying a

What is self-destruct mode?

The "Self Destruct" feature is a defense against brute force password hack attempts. The DataLocker performs this by "zeroizing" all

ECB versus CBC Mode AES encryption

The Advanced Encryption Standard (AES), is a block cipher adopted as an encryption standard by the U.S. government for military

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